What is Voice over IP or VoIP?

VoIP and IP telephony are becoming increasingly popular with large corporations to consumers alike. Internet Protocol (IP) is increasingly viewed as more than just a way to transport data, but also as a tool that simplifies and streamlines a wide range of business applications. Telephony is the most obvious example. VoIP—or voice over IP—is also the foundation for more advanced unified communications applications that can have an increasingly transformative effect on the way you do business.
VoIP Terms and Technology
Understanding the terms is a first step toward learning the potential of this technology:
VoIP refers to a way to carry phone calls over an IP data network, whether on the Internet or your own internal network. A primary attraction of VoIP is its ability to help reduce expenses because telephone calls travel over the data network rather than the phone company's network.
IP telephony encompasses the full suite of VoIP enabled services including the interconnection of phones for communications; related services such as billing and dialing plans; and basic features such as conferencing, transfer, forward, and hold. These services might previously have been provided by a PBX.
IP communications includes business applications that enhance communications to enable features such as unified messaging, integrated contact centers, and rich-media conferencing with voice, data, and video.
Unified communications takes IP communications a step further by using such technologies as Session Initiation Protocol (SIP) and presence along with mobility solutions to unify and simply all forms of communications, independent of location, time, or device.

Public Internet phone calling uses the Internet for connecting phone calls, especially for consumers. But most businesses are using IP telephony across their own managed private networks because it allows them to better handle security and service quality. Using their own networks, companies have more control in ensuring that voice quality is as good as, if not better than, the services they would have previously experienced with their traditional phone system.

Who is CallTeleCallTele is a business to business telecommunication company, specializing in business phone system sales, data equipment sales, local, long distance and high speed internet phone services, voice and data architectural design, disaster recovery and VoIP.

What solutions are provided by CallTele

Phone Systems, Data Equipment and Communication Accessories• Maintain and Service Voice and Data Networks, Local and Long Distance Phone Service / High Speed Internet Service Nationwide Dispatch for Installation, Service, Moves, Adds or Changes, VoIP Solutions and Disaster Recovery

Aaron Kane

VoIP Expert

CallTele, Inc
http://www.callteleusa.com/
847-888-1900

VoIP and SIP

SIP creates possibilities for system flexibility in multi-service networks beyond what IP Telephony can do on its own. More than IP enabling PBXs, Avaya sees SIP as a catalyst for creating a new paradigm of converged communications that offers enterprises: An open infrastructure for telephony and other communication services, designed to interoperate and provide value in a multi-vendor environment! Powerful real-time telephony, conferencing, and secure enterprise-class instant messaging services, accessed through a single user identity! Avaya MultiVantage™ Business Communication applications unleashed as modular services that can be integrated into enterprise applications to streamline business processes! An extensible architecture designed to support the rapid deployment of new services, and to be the core infrastructure for next generation solutions that will use SIP to offer users unparalleled mobility capabilities across enterprise wireless and public cellular networks! Avaya SIP solutions open doors to new enterprise-wide process improvements based on the efficiencies delivered by SIP. Avaya presents these business enhancements through SIP solutions composed of the following major components: Converged Communication Server Communication Manager SIP endpoints MultiVantage Communication Applications
Who is CallTeleCallTele is a business to business telecommunication company, specializing in business phone system sales, data equipment sales, local, long distance and high speedinternet phone services, voice and data architectural design, disaster recovery and VoIP.What solutions are provided by CallTele Phone Systems, Data Equipment and Communication Accessories• Maintain and Service Voice and Data Networks, Local and Long Distance Phone Service / High Speed Internet Service Nationwide Dispatch for Installation, Service, Moves, Adds or Changes, VoIP Solutions and Disaster Recovery

Aaron Kane

President

CallTele, Inc

http://www.callteleusa.com/

847-888-1900

What’s the most cost-effective way to migrate to IP telephony?

What’s the most cost-effective way to migrate to IP telephony?

Deploying IP telephony enables a globally distributed enterprise to communicate and to operate as one integrated entity. This allows new business models to emerge that increase productivity and speed business change, all on a single network. The question for any business is how best to implement this critical technology.

IT managers trying to make the right choice, at the right pace, about IP telephony need facts—not confusing terms and competing claims. The truth is decisions are driven by how applications and capabilities match business needs while meeting IT requirements for reliability, security, interoperability, and manageability.

The IP telephony market has coalesced around a common architecture consisting of open servers, highly distributed gateways that connect IP and traditional elements, and a broad range of new access devices, including IP phones, wireless phones, softphones, PDAs, and more.

As you explore VoIP, don't be thrown off track by confusing terminology. Terms such as client server telephony, telephony-enabled LAN, pure IP telephony, converged telephony, and LAN telephony all describe the same fundamental, distributed IP telephony architecture. Avaya supports both distributed (client-server) IP telephony and IP-enabled PBXs without forcing our customers to compromise on either approach.

For example, Avaya MultiVantage™ Business Communications Applications can be tailored to match specific feature sets, whether they require IP telephony and contact centers or full-blown business continuity. Similarly, Avaya has the right hardware for any job, including S8700 Media Servers for large enterprises and IP Office for small to midsize operations.

Finally, with the Avaya global network of highly trained professionals, customers are never forced to make any decision on their own. Avaya is always there to listen and advise, based on our unrivaled experience in the telephony industry.

Who is CallTele
CallTele is a business to business telecommunication company, specializing in business phone system sales, data equipment sales, local, long distance and high speedinternet phone services, voice and data architectural design, disaster recovery and VoIP.What solutions are provided by CallTele Phone Systems, Data Equipment and Communication Accessories• Maintain and Service Voice and Data Networks, Local and Long Distance Phone Service / High Speed Internet Service Nationwide Dispatch for Installation, Service, Moves, Adds or Changes, VoIP Solutions and Disaster Recovery
Aaron Kane
President
CallTele, Inc
http://www.callteleusa.com
847-888-1900

VoIP, Traditional or Both (Avaya IP Office)

CallTele designs, implements and delivers the IP Office Locally here in Chicago or Nationally. The IP office can run in Traditional Telephony mode, Voice Over IP mode or both modes. The most versatile PBX/VOIP system on the market today.Contact CallTele Today for a demo 847-888-1900
Avaya IP Office can easily scale up to 360 endpoints with more than 200 analog and digital trunks (up to 96 trunks; 192 analog trunks) giving small and medium size businesses room to grow. The IP Office platform comprises 3 models: IP Office - Small Office Edition; IP406; and IP412. The IP406 and IP412 platforms can have expansion modules added to them to match the requirements of a growing business. The IP Office - Small Office Edition is a compact platform specifically designed to meet the needs of home offices and very small business. In a single unit it provides a PABX with capabilities to support Auto Attendant, Voicemail, broadband access, a wireless access point, and VPN tunneling. VCM compression is included as standard to support IP extensions or provide IP trunks back to a head office. The IP Office - Small Office Edition supports a maximum of 28 extensions; the IP406 supports a maximum of 190 extensions; the IP412 supports a maximum of 360 extensions.
IP Office - Small Office EditionThe IP Office - Small Office Edition is a compact platform specifically designed to meet the needs of very small businesses and home offices. In a single unit, it can provide a PABX with Auto Attendant and Voicemail, Broadband Access, Wireless Access Point (WiFi) and VPN tunneling. Voice Compression is included as standard to support IP Extensions or provide IP Trunks back to a head office. The IP Office - Small Office Edition is available in the following configurations:-- 4 Analog trunks, 4 analog extensions, 8 digital stations and 3 VoIP resources- 4 Analog trunks, 4 analog extensions, 8 digital stations and 16 VoIP resources.IP406Supports 6 Expansion Modules providing a combination of up to 190 analog and digital extensions, with capacity for 8 analog trunks or 3 digital trunks (72 T1/PRI channels and 90 E1 channels). Additional analog trunks can be provisioned using the IP400 Analog trunk 16 module. Features include 30 optional voice compression channels and 8 port Layer 2 switch. IP412 OfficeSupports 12 Expansion Modules providing a combination of up to 360 analog and digital extensions, with capacity for 8 analog trunks or 4 digital trunk (96 T1/PRI channels or 120 E1 channels). Additional analog trunks can be provisioned using the IP400 Analog trunk 16 module. Features include 60 optional voice compression channels and 2 independently Switched LAN ports.All IP Office models support common software, telephones, and applications.Avaya IP Office delivers full voice functionality with a comprehensive set of features. The system can be configured as a voice-only PBX using traditional circuit-switched lines or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity.
When acting as an IP telephony server, IP Office supports cost effective standards-based IP telephony (H323), quality of service (QoS) through DiffServ (for routing), 802.1p (when used in conjunction with an Extreme Networks™ local area network [LAN] switch), and remote locations connected via Point to Point or Frame Relay. Voice calls can be allocated dynamically and can -bump- a multi-channel data transmission from one of its channels as needed to help ensure priority voice calls get through.
Multiple Avaya IP Office systems can be linked together using a standard data network, providing limited rich transparency and advanced applications such as centralized voice mail and call center. The data networking capabilities of IP Office include Internet or branch-to-branch based routing with firewall-protected Internet access and integral security. The system supports the QSIG protocol for improved networking and interoperability to different telephone systems.
Avaya IP Office is complementary to Avaya switch technology and VPNet® solutions, giving businesses the ability to grow into converged networks.
The basic system includes a 4-port voice messaging solution and the ability for users to manage their phone calls through a simple GUI. Additional applications, such as integrated messaging, web-enabled conferencing, and customer service (call center) can be added when needed. The Auto Attendant application enables callers to route their own calls to the relevant department/person without the need to speak to an operator/receptionist. Receptions/operators can take advantage of the SoftConsole application to present a professional view of the business to all callers. TAPI (Telephone Applications Programming Interface) support enables IP Office to be linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-based telephony management.
Avaya IP Office allows users access from desktop computers, laptop PCs, with individual firewall security and access control.
Investment protection is offered through handsets supported by several Avaya platforms, and provides a migration path that is forward and backwards compatible. IP Office supports IP and digital telephone operation, with large display desktop phones with sophisticated screen-driven feature access. Single button on/off control is available for selected features for ease of use.
Who is CallTele

CallTele is a business to business telecommunication company, specializing in business phone system sales, data equipment sales, local, long distance and high speedinternet phone services, voice and data architectural design, disaster recovery and VoIP.What solutions are provided by CallTele Phone Systems, Data Equipment and Communication Accessories• Maintain and Service Voice and Data Networks, Local and Long Distance Phone Service / High Speed Internet Service Nationwide Dispatch for Installation, Service, Moves, Adds or Changes, VoIP Solutions and Disaster Recovery

Aaron Kane

President

CallTele, Inc

http://www.callteleusa.com

847-888-1900

CallTele & Avaya Partner ACS

CallTele installs and supports the Avaya Partner ACS in Chicago and Nationwide. Contact your local Chicago executive today. (847) 888-1900

So what is it? The PARTNER® Advanced Communications Release 7 System's processor module supports five incoming lines and nine extensions, while PARTNER Basic's system processor module supports 3 incoming lines and 8 extensions. The maximum Release 7 system configuration is 21 lines and 44 extensions, or 31 lines and 8 extensions. Either processor module can operate on its own or can be used with a 2- or 5-slot carrier and additional expansion modules. Expansion modules can be used to add lines and extensions to the system, or additional capabilities such as voice messaging and fractional T1 support.
PARTNER ACS systems support a wide variety of features including Caller ID (name and number), Distinctive Ringing, Send All Calls, Speed Dialing, and five-party conferencing, each helping employees to be more efficient and productive.
Cell Phone Connect via the T1 module enables customers to answer calls even if they are out of the office by simultaneously allowing calls to ring simultaneously at their desk phone and to their cell phone. Enhanced accessibility is also achieved through the Remote Call Forwarding feature, which enables a call to be immediately directed to any external number.
A variety of cost control features provide for better telephone expense management and system performance monitoring. The PARTNER system is easy to install and administer. It is simple to add modules and telephones; and software upgrades can be performed easily by inserting a PCMCIA card into the system.

Who is CALLTELE
CALLTELE is a business to business telecommunication company, specializing in business phone system sales, data equipment sales, local, long distance and high speedinternet phone services, voice and data architectural design, disaster recovery and VoIP.
What solutions are provided by CALLTELE
• Phone Systems, Data Equipment and Communication Accessories• Maintain and Service Voice and Data Networks• Local and Long Distance Phone Service / High Speed Internet Service • Nationwide Dispatch for Installation, Service, Moves, Adds or Changes• VoIP Solutions and Service• Disaster Recovery

Aaron Kane

Prsident

CallTele

www.callteleUSA.com

847-888-1900

Chicago Business Phone Systems Avaya IP Office Whats New for 3.2?

CallTele explains whats new in the Avaya IP Office 3.2 Release.

Avaya IP Office has now surpassed the 75,000 installed systems— businesses around the world are relying on it as their all-in-oneNew IP Office Manager R3.2 for simplified system managementWhat’s New inAvaya IP Office R3.2?communications system for voice and data, messaging, customer management, mobile workforce and more. To keepIP Office at the leading edge, Avaya continually adds new functionality and capabilities to meet the communicationsneeds of all small- and medium-size businesses, and branch offices of larger enterprises. The introduction of IP OfficeRelease 3.2 has made it even more attractive while continuing to address Avaya BusinessPartner needs for simplerand cost-effective installation and maintenance. Avaya BusinessPartners now have additional mobility and usabilityenhancements to put IP Office ahead of the competition.
What’s new?Avaya IP Office R3.2 software contains new featuresand support for new devices that will add significantlyto the value that IP Office provides both to AvayaBusinessPartners and to our customers:• New Avaya IP Office Manager R3.2 – Manager hasbeen redesigned with a new look and feel for quicknavigation. User Rights management provides forefficient programming by enforcing advanced userrestrictions and offering the ability to create usertemplates. New security enhancements and audit trailare available as well as alarms via SNMP and e-mail.The Audit Trail allows administrators to track who,when and what changed in the system configuration.Built-in validation and error-checking help ensure thatconfiguration files are implemented successfully.This validation tool is also available for releases 2.1and higher, as the Manager 3.2 is now backwardscompatible.Now users will access Manager forboth initial programming and day-to-day systemmanagement, eliminating the need for the previousWizard interface.

• Mobility Offer – With IP Office R3.2 the systemnow supports a new IP wireless solution, which willdecrease the cost of mobility to Avaya customers(US only). This new offering further increases thebreadth and depth of the mobility solutions offered byadding support for the Avaya Voice Priority ProcessorServer 10, 20, and the 3620 Wireless IP Phone.Additionally, the Avaya WiFi Starter Pack bundle isavailable (US only). Twinning, previously availableonly in EMEA/APAC/CALA, has been expandedglobally to now support Mobile Twinning. MobileTwinning in IP Office R3.2 gives the ability to usean external device such as GSM/mobile phones asan extension of your office phone, offering users a“one number” approach. Depending on the serviceprovider, IP Office will pass the original caller ID.If not available through the service provider, a defaultnumber will be sent out. The user cannot accessPBX features on the mobile/external phone whenanswering a twinned call. However, if the user pickedup the call on the external device or mobile phone,he/she could walk to his/her desk and pick up thetwinned call by pressing a key or entering a shortIP TelephonyContact

CentersMobilityServicesOverviewAvaya IP Office has now surpassed the 75,000 installed systems— businesses around the world are relying on it as their all-in-oneNew IP Office Manager R3.2 for simplified system managementWhat’s New inAvaya IP Office R3.2?communications system for voice and data, messaging, customer management, mobile workforce and more. To keepIP Office at the leading edge, Avaya continually adds new functionality and capabilities to meet the communicationsneeds of all small- and medium-size businesses, and branch offices of larger enterprises. The introduction of IP OfficeRelease 3.2 has made it even more attractive while continuing to address Avaya BusinessPartner needs for simplerand cost-effective installation and maintenance. Avaya BusinessPartners now have additional mobility and usabilityenhancements to put IP Office ahead of the competition.code on the office phone. A twinned answered call,even on the external device, would show a busy statusof the primary desktop extension on applicationssuch as SoftConsole, Phone Manager, and on-buttonprogramming.

• VoiceMail Pro enhancements – The VoiceMail ProClient for LAN or WAN administration is nowavailable — eliminating the need to use third-partyapplications such as VNC and PC Anywhere for remotemanagement. The VoiceMail Pro client allows for fulland secure configuration of the VoiceMail Pro serverfrom a remote location. A new personal auto-attendantVoiceMail Pro feature enables the user to specify upto three numbers within their voicemail greeting towhich incoming callers can be transferred (e.g., 0 foroperator, 2 for colleague, 3 for mobile phone) subjectto their user rights. The user also has the option ofusing a temporary greeting valid for a single day or aholiday greeting valid for many days. After this timehas expired, the default greeting is automaticallyrestored. VoiceMail Pro, with the use of Text-To-Speechcapability has enabled users to have their e-mailmessages read to them. With IP Office R3.2, thiscapability has been expanded to allow for replyingto the sender by sending a WAV file attachmentcontaining your voice response. VoiceMail Pro withIP Office R3.2 now supports the ability to accessand print faxes remotely. The fax servers supportedwith this release include GFI Fax, RightFax, Zetafax,Faxination, and Avaya FaxMail Pro (Germany only).Together with reply to e-mail, this simplifies the life ofmobile workers when out of office.• Phone Manager enhancements – IP Office R3.2enhances the Phone Manager ease of operation withthe ability for users to transfer calls using drag-anddropaction within the application. Within PhoneManager, a user can program up to three differentnumbers for their personal auto-attendant. Availablewith Phone Manager Pro and Voicemail Pro, userscreate up to nine voicemail greetings and temporarygreetings and activate which greeting is to be playedper call type. Phone Manager Pro users can view theirvoicemail messages through their PC without needingto connect to voicemail.

• SoftConsole enhancements – SoftConsole has beenimproved with operation and a look and feel moreconsistent with Phone Manager. Training timeis minimized. SoftConsole users can now havethe application minimized in the system tray.Receptionists for small- to mid-size businesses willfind this particularly helpful in performing their otherduties. SoftConsole will now maintain a Call Historyof the calls made, received, and missed.• Conferencing Center enhancements – Within theConferencing Center Web Client interface, hostscan conduct “Web chats” with participants, bothprivate and public. Furthermore, participants havethe ability to send a private message to the hostor to all participants. At the conclusion of thescheduled Conferencing Center call, the host willreceive a transcript of all the chat sessions. A newfile upload tool allows files to be automaticallyuploaded to a presentation. The document itselfcan be a Microsoft PowerPoint presentation, anExcel spreadsheet or a Word document. Theupload tool automatically converts the file tothe Conferencing Center Web server.2File upload tool & Web chat in Conferencing Center4625 IP telephone (Global)IP Office R3.2 supports the new 4625 IP telephone.The 4625 is an innovative phone that gives youaccess to the World Wide Web while offering thelatest features and applications. The large displayarea allows up to 12 application-specific buttonsto be presented and labeled at one time acrosspages/screens. Additionally, 12 line/feature buttons,4 softkeys, and other fixed buttons provide accessto powerful capacities such as Color Backlit Screen,Call Server-based features, Speed Dialing, Call Log,and WML (Wireless Markup Language, a Web developmentprotocol) browser.5621 IP telephone(Global)IP Office R3.2 also supportsthe new 5621 IP telephone.This IP telephone functionsthe same as the 5620 IP (which is beingphased out), with the addition of backlit display.Support for Avaya T3 IP telephones(Select EMEA countries only)IP Office R3.2 expands its support to include the AvayaT3 IP telephones. The Avaya T3 IPtelephones have the same featuresand designs as the Avaya T3 digitaltelephones, but can connected via IP tothe IP Office R3.2 (as well as the AvayaIntegral 5 R2.1).IP Office R3.2 will support the followingIP versions of the T3 and accessories:• T3 IP Comfort• T3 IP Classic• T3 IP Compact• AEI/Headset-Link (DSS modules only)• DSS Modules (3 per telephone, 30 per system)Avaya IP wireless solution (US only)The Avaya VPP 10 and Avaya VPP 20, allow AvayaBusinessPartners to offer mobility solutions for a wide rangeof customer sites. These products allow the Avaya solutionto be sized to need, and thus decreases system costs by50%–75%. The more robust Avaya VPP 100 solutionshould now only be used in the largest of deployments.All 3600 Series phones are optimized for Avaya IPtelephony and emulate the wired 4606 IP telephone.They work in conjunction with the Avaya Voice PriorityProcessor to help ensure voice quality over wireless LANs.They are field upgradable through an integrated TFTPclient; so telephones can be updated with new protocols,features and capabilities as they become available.IP Office R3.2 continues to supportthe Avaya 3616 and 3626 IP wirelesstelephones. The new Avaya 3620is specifically designed to meetthe needs of the vertical healthcaremarketplace. The 3620 IP wirelesstelephone is waterproof and has backlitdisplay.For the latest and more detail on theseand other IP Office R3.2 enhancements,please visit www.avaya.com/smb. Visit www.avaya.com to find out more.

Or Contact CallTele, Inc 800-586-1988

About CallTele,

CALLTELE is a business to business telecommunication company, specializing in business phone system sales, data equipment sales, local, long distance and high speedinternet phone services, voice and data architectural design, disaster recovery and VoIP.
What solutions are provided by CALLTELE
• Phone Systems, Data Equipment and Communication Accessories• Maintain and Service Voice and Data Networks• Local and Long Distance Phone Service / High Speed Internet Service • Nationwide Dispatch for Installation, Service, Moves, Adds or Changes• VoIP Solutions and Service• Disaster Recovery
With today's business culture of mergers, downsizing and acquisitions, businesses are looking at integrating technologies. Due to multiple layers of manufacturers, communication differences and customer support requirements, selecting the right technology for your business solution can be overwhelming.
We at CALLTELE believe that our service to our customers is our appreciation for our customers. Our staff of trained and certified professionals facilitates the building of a sincere and loyal partnership with you. We work closely with our customers to ensurethat our business products and services are in alignment with your company and your corporate vision.
Through our 22 years of experience in customer care, telecom and project management services, CALLTELE has the expertise to make your telecommunications choices effortless, reliable and affordable.

Aaron Kane

President

CallTele, Inc

http://www.callteleusa.com/

Avaya Business Phone Systems, Which One is Right for Me?

CallTele Partners with Avaya to offer Chicagoland companies options when selecting Voice Over IP or Traditional Telephony.

Avaya IP Office is an award-winning global communications solution that uses the latest technology to deliver more functionality at a lower cost. IP Office is an 'all-in-one' solution with messaging, customer management, conferencing and mobile communications options designed to add value through the entire business and improve contact with your customers. Communications capabilities can be added as needed, and IP Office connects to both traditional and the latest IP lines—to give growing companies maximum flexibility and investment protection. IP Office can support from 2-360 extensions.

Avaya PARTNER® Advanced Communications System is available in North America and the Central and Latin America regions. PARTNER ACS delivers powerful capabilities in a system that is easy to use, easy to expand and cost effective to own. PARTNER ACS has built-in Caller ID, sophisticated messaging options, support for T1 services, powerful call handling, ease of administration, call coverage and more. PARTNER ACS is ideal for traditional small offices of 25 users or less—with a maximum capacity of 48 stations and 31 lines.

Avaya Quick Edition is available in North America, Europe, the Middle East, Africa and Asia Pacific regions. Quick Edition delivers business communication capabilities in a solution that's as easy to set up as a home phone. Using peer-to-peer SIP (Service Initiation Protocol) technology, Quick Edition enables all phones to communicate directly with each other—and there is no central processor. This system comes with the features that small offices rely on most: call management, personalized voice mail, auto attendant, call log, speed dial, conferencing, etc. Up to 20 phones can be part of a Quick Edition network.

Aaron Kane

President

CallTele, Inc

http://www.callteleusa.com/

Chicago Business Phone Systems Avaya Phone System Nortel Phones Cisco Voice over IP VOIP Chicago Telephone Chicago Phone System