Why Migrate?
From: Existing Avaya MERLIN® MAGIX Systems for firms with 20 – 200 employees
To: Avaya IP Office Small Office Edition, 406 and 412 Release 4.0 and IP Office
500 Professional Edition Communications Solutions
The Business Value of Migrating Now Avaya IP Office Small Office Edition, 406 and 412 Release 4.0 and IP Office 500 Professional Edition systems fill the gap
between yesterday’s circuit switched PBXs and Key Systems and the IP-only solutions of tomorrow by meeting the total office communications needs of small-to-medium sized businesses.
• Take advantage of the most current technology – Most systems on the market today support Voice over IP capabilities that allow businesses to save money as well as deploy powerful new capabilities for end-users. MERLIN MAGIX systems were one of the best key/hybrid/PBX systems on the market in its time. As new systems have been introduced by Avaya,
MERLIN MAGIX has been discontinued as a current solution and eventually, parts may be difficult to obtain. The good news is that most of the phones supported on MERLIN MAGIX systems will migrate to IP Office systems, allowing your business to
retain their set investment.
• Automate message taking – Does your business have voice messaging capability today? It comes free with IP Office Small Office Edition, 406 and 412 Release 4.0 and IP Office 500 Professional Edition systems and allows you to see all of your voice mail and e-mail messages in the same mailbox. A simple software upgrade allows your business to use the
messaging system to collect information from you callers, let your callers know how long their wait will be before they are helped, and record calls for enhanced customer service.
• Know how many new and old messages you have at a glance – With many of the large display sets available with IP Office Small Office Edition, 406 and 412 Release 4.0 and IP Office 500 Professional Edition systems, Visual Voice shows users how many new and old voice mail messages they have, and provides the user with one-touch access to the voice
messaging system and several voice mail features. Visual Voice simplifies the ability to manage your voice messages. (Large displays sets only; Embedded Mail and VoiceMail Pro only)
• Make retrieving e-mail easy and lightweight – Stuck without a PC or laptop but don’t want loads of e-mail to come back to? Use the optional e-mail reader feature of VoiceMail Pro to hear e-mail messages read aloud. (MS Exchange only)
• Keep track of calls; know when you missed a call – Imagine being able to log calls using your PC screen to view incoming calls. Arm yourself with all of the information about your caller before you answer the phone. You can also see who is busy and who is free to take calls. Sound good? It is a free application provided to each user in the IP Office Small Office
Edition, 406 and 412 Release 4.0 and IP Office 500 Professional Edition systems. A simple software upgrade allows for database integration and screen-pops. IP Office Small Office Edition, 406 and 412 Release 4.0 and IP Office 500 Professional Edition system display sets will also log incoming, outgoing and missed calls and calls can be returned with the
press of a button.
• Enhance your collaboration and communications abilities – MERLIN MAGIX system users can establish a conference call with up to 5-parties. Using the built-in conferencing application that comes free with IP Office 406 and 412 Release 4.0 and IP Office 500 Professional Edition systems, much larger conferences can be supported; up to 64-parties. In addition, you get a free Meet-me conference bridge. Set up a call, invite your attendees, and provide them a PIN number for security and save lots of time and money over using costly network conferencing services (VoiceMail Pro required).
• Save tons of money on external conferencing services with presentation viewing – Does your business frequently need to use services like Webex to have meetings and view presentations? The optional Conference Center application can be used to provide Web-based conferences and document viewing. Each user gets a unique PIN number to prevent unauthorized attendees (VoiceMail Pro required). Conference reservations can be made with e-mail invitations. The
conference host has audio control over which participants have Speak and Listen capabilities and those that have Listen-only privileges. (Not supported on IP Office Small Office Edition). Easy to use, easy to cost-justify!
• Reduce lost calls = reduce lost revenue - For customers waiting to reach an agent in a call group, demonstrate how VoiceMail Pro can tell the caller what number in line they are, and how long their wait time will be.
• Keep important recordings of calls to enhance customer service – Show the benefits of configurable call recording. Calls can be recorded by time of day, day of week, station number, agent ID number and more. All calls or just a percentage of calls can be automatically recorded. Calls recording can also be initiated manually. Advanced recording storage and retrieval applications are also available.
• Automatically get information from callers – Help the customer understand how they can automate informationgathering, collect revenue and run sales promotions using VoiceMail Pro’s Campaign Manager. Callers can provide typical information by speaking answers or by providing touchtone input to standard questions Campaign Manager is programmed
• Always be in touch – Discuss the value of VoiceMail Pro’s Personal Numbering “find me” service. Customers can enter details of where they can be located, including cell phone numbers, home numbers or alternate office locations. Calls to their number will follow them to their location, and if calls are busy or unanswered, the call will cover back to their VoiceMail Pro
mailbox so that all messages are stored in one location. The Voice Mail message can then be forwarded to an associated email account or alerts a predefined number to ensure messages are never missed. (T1/PRI required). Also, with optional Mobile Twinning, calls can ring simultaneously at your desk and at a home phone or cell phone with IP Office Small Office
Edition, 406 and 412 Release 4.0 and IP Office 500 Professional Edition systems and if unanswered, cover back to the system voice mail. In addition, other users in the system get Busy Lamp Field indication on Mobile Twinned calls regardless of where the call is answered, improving communications even further.
• Branch Offices and Teleworking – The ability to work remotely, from home, a hotel or another office is becoming important to employees and employers in today’s 24x7 working world. Cost has always been a factor for employers. Now with IP Office Small Office Edition, 406 and 412 Release 4.0 and IP Office 500 Professional Edition systems and optional SCN software,
remote working can become an inexpensive reality. Callers will never know if the employee is in the office or at their home. In addition, Branch Offices can now be easily tied into the main location using your data network, allowing your business to save money on long distance calls and offer a unified front to your customers.
• Networking – Does your business have multiple locations that are all independent today? IP Office Small Office Edition, 406 and 412 Release 4.0 and IP Office 500 Professional Edition systems allow you to optionally tie these locations together with full feature transparency between locations. With optional software, call center agents can login at remote offices and
employees can login to any phone in the network and the phone will take on that employee’s personal phone settings. These capabilities can represent a significant savings in toll calls using your existing data network, not to mention convenience and location freedom. Let us analyze your bills to see how much you can save!
Tuesday, August 21, 2007
CallTele wins Bartlett Fire
CallTele Chosen As Telecom Vendor For The Bartlett Fire Protection District
Elgin, IL – August 16, 2007 – CallTele, Inc. located in Elgin, Illinois, a network integrations company, specializing in business phone and data systems, voice and data cabling, high speed internet and phone services, has won the bid as the telecommunications equipment and service provider for the Bartlett Fire Protection District.
Aaron Kane, President of CallTele states, “we work closely with our customers to ensure that our business products and services are in alignment with their business and operational needs”. Captain Bill Gabrenya, who coordinated the telephone system purchase from CallTele, Inc. stated, “the new phone system will save the district $700 a month in phone costs, provide free calling between stations, provide email notification from voicemail messages and will increase the number of phone lines to 23 in preparation for bringing station three online next year.”
Elgin, IL – August 16, 2007 – CallTele, Inc. located in Elgin, Illinois, a network integrations company, specializing in business phone and data systems, voice and data cabling, high speed internet and phone services, has won the bid as the telecommunications equipment and service provider for the Bartlett Fire Protection District.
Aaron Kane, President of CallTele states, “we work closely with our customers to ensure that our business products and services are in alignment with their business and operational needs”. Captain Bill Gabrenya, who coordinated the telephone system purchase from CallTele, Inc. stated, “the new phone system will save the district $700 a month in phone costs, provide free calling between stations, provide email notification from voicemail messages and will increase the number of phone lines to 23 in preparation for bringing station three online next year.”
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