Benefits of Cisco Unified Communications Solution

An end-to-end, standards-based Cisco Unified Communications Solution brings together data, voice, and video communications on a single network to deliver more effective communications that can help lower operating costs, increase customer satisfaction, and optimize business productivity.The solution enables companies to quickly reduce their total cost of network ownership by consolidating their voice and data systems to a converged IP network and allowing customers to integrate with critical business applications such as Microsoft CRM and Microsoft Outlook. Using a single network for all communications helps them reduce monthly toll and leased-line charges, consolidate separate maintenance contracts for voice and data systems, and simplify cabling and wiring requirements.The Cisco Unified Communications Solution can also deliver significant strategic benefits by helping a business improve its operational efficiency with communications services like IP call handling and unified messaging. A recent study by The Radicati Group, Inc., a research firm in Palo Alto, California, estimates that unified messaging generates 25 to 40 minutes per day of additional productivity per employee. Since the Cisco Unified Communications Solution provides support for wireless and mobile workforces, staff can stay connected and productive, regardless of location. Employees can spend more time with customers or managing business.Combining separate data and voice networks into one IP infrastructure enables companies to simplify operations as they build additional value into their networks. With the Cisco Unified Communications Solution, companies can merge previously disparate support and administrative staffs for voice and data networks. By eliminating redundancy, companies can redirect their assets toward strategic core business investments. Many organizations are significantly improving their network support staff productivity as a result of deploying a converged IP network. With the Cisco Unified Communications Solution, companies can also support innovative XML and business applications, helping to ensure content integration with back-end database systems for sales and marketing, new service creation, and finance, legal, and technology operations. For more information click here

About CallTele, IncCallTele is a business to business telecommunication company, specializing in business phone system sales, data equipment sales, local, long distance and high speedinternet phone services, voice and data architectural design, disaster recovery and VoIP.
What solutions are provided by CallTele?
Phone Systems, Data Equipment and Communication Accessories• Maintain and Service Voice and Data Networks, Local and Long Distance Phone Service / High Speed Internet Service Nationwide Dispatch for Installation, Service, Moves, Adds or Changes, VoIP Solutions and Disaster Recovery
Aaron Kane

VOIP Expert

CallTele, Inc

www.callteleusa.com

847-888-1900

Nortel BCM 50

Business Communications Manager 50 is an all-in-one, affordable platform for converged voice and data communications for small to medium business with 3 to 20 users, yet scalable to serve more than 40. Business Communications Manager 50 provides advanced capabilities such as robust telephony features, voice messaging and unified messaging, IP networking, Internet access, contact centers with skills-based routing, and IP telephony. With an easy-to-use and highly flexible architecture, the Business Communications Manager 50 enables small sites to benefit from convergence capabilities that were previously only available to much larger organizations.

Nortel BCM 50 Link

About CallTele, Inc
CallTele is a business to business telecommunication company, specializing in business phone system sales, data equipment sales, local, long distance and high speedinternet phone services, voice and data architectural design, disaster recovery and VoIP.

What solutions are provided by CallTele?

Phone Systems, Data Equipment and Communication Accessories• Maintain and Service Voice and Data Networks, Local and Long Distance Phone Service / High Speed Internet Service Nationwide Dispatch for Installation, Service, Moves, Adds or Changes, VoIP Solutions and Disaster Recovery

Aaron Kane

VOIP Expert

CallTele, Inc

www.callteleusa.com

847-888-1900

What is SIP and how will it work with VOIP

A motivating goal for SIP was to provide a signaling and call setup protocol for IP-based communications that can support a superset of the call processing functions and features present in the public switched telephone network (PSTN). SIP by itself does not define these features; rather, its focus is call-setup and signaling. However, it has been designed to enable the building of such features in network elements known as Proxy Servers and User Agents. These are features that permit familiar telephone-like operations: dialing a number, causing a phone to ring, hearing ringback tones or a busy signal. Implementation and terminology are different in the SIP world but to the end-user, the behavior is similar.
SIP-enabled telephony networks can also implement many of the more advanced call processing features present in Signalling System 7 (SS7), though the two protocols themselves are very different. SS7 is a highly centralized protocol, characterized by highly complex central network architecture and dumb endpoints (traditional telephone handsets). SIP is a peer-to-peer protocol. As such it requires only a very simple (and thus highly scalable) core network with intelligence distributed to the network edge, embedded in endpoints (terminating devices built in either hardware or software). SIP features are implemented in the communicating endpoints (i.e. at the edge of the network) as opposed to traditional SS7 features, which are implemented in the network.
Although many other VoIP signaling protocols exist, SIP is characterized by its proponents as having roots in the IP community rather than the telecom industry. SIP has been standardized and governed primarily by the IETF while the H.323 VoIP protocol has been traditionally more associated with the ITU. However, the two organizations have endorsed both protocols in some fashion.
SIP works in concert with several other protocols and is only involved in the signaling portion of a communication session. SIP acts as a carrier for the Session Description Protocol (SDP), which describes the media content of the session, e.g. what IP ports to use, the codec being used etc. In typical use, SIP "sessions" are simply packet streams of the Real-time Transport Protocol (RTP). RTP is the carrier for the actual voice or video content itself.
The first proposed standard version (SIP 2.0) was defined in RFC 2543. The protocol was further clarified in RFC 3261, although many implementations are still using interim draft versions. Note that the version number remains 2.0.
SIP is similar to HTTP and shares some of its design principles: It is human readable and request-response structured. SIP shares many HTTP status codes, such as the familiar '404 not found'. SIP proponents also claim it to be simpler than H.323. However, some would counter that while SIP originally had a goal of simplicity, in its current state it has become as complex as H.323. Others would argue that SIP is a stateless protocol, hence making it possible to easily implement failover and other features that are difficult in stateful protocols such as H.323. SIP and H.323 are not limited to voice communication but can mediate any kind of communication session from voice to video or future, unrealized applications.
Hardware endpoints — devices with the look, feel, and shape of a traditional telephone, but that use SIP and RTP for communication — are commercially available from several vendors. Some of these can use Electronic Numbering (ENUM) or DUNDi to translate existing phone numbers to SIP addresses using DNS, so calls to other SIP users can bypass the telephone network, even though your service provider might normally act as a gateway to the PSTN network for traditional phone numbers (and charge you for it.)
Today, software SIP endpoints are common. Microsoft Windows Messenger uses SIP. iChat AV, Apple Computer's AOL Instant Messenger compatible client, has supported audio and video chat through SIP, first in the 2003 public beta and now in the production version. On Linux, Ekiga supports SIP.
SIP also requires proxy and registrar network elements to work as a practical service. Although two SIP endpoints can communicate without any intervening SIP infrastructure, which is why the protocol is described as peer-to-peer, this approach is impractical for a public service. There are various softswitch implementations (by Nortel, Sonus and many more) that can act as proxy and registrar. Other companies, led by Ubiquity Software and previously Dynamicsoft (who are now no more, after being acquired by Cisco in 2004) have implemented products based on the proposed standards, building on the Java JAIN specification. These follow the SIP Servlet API, JSR 116. These products allow deploying applications of arbitrary complexity onto a telephony network. In particular, they play the role of Application Servers in the IMS architecture.

Who is CallTele

CallTele is a business to business telecommunication company, specializing in business phone system sales, data equipment sales, local, long distance and high speedinternet phone services, voice and data architectural design, disaster recovery and VoIP.

What solutions are provided by CallTelePhone Systems, Data Equipment and Communication Accessories• Maintain and Service Voice and Data Networks, Local and Long Distance Phone Service / High Speed Internet Service Nationwide Dispatch for Installation, Service, Moves, Adds or Changes, VoIP Solutions and Disaster Recovery

Aaron Kane

VOIP Expert

CallTele, Inc

http://www.callteleusa.com/

847-888-1900

Avaya, the Leader in Call Center Solutions

A new report from Gartner Inc. on the 2005 global contact center market1 shows that Avaya Inc. (NYSE: AV) is the market leader with 39.1% of all contact center agents – more than triple the share of the company's closest competitor. The Gartner report also shows that Avaya leads each region of the global contact center market, including:

Asia Pacific with a 54% share (44.4 points ahead of the closest competitor).
North America with a 41.1% share (28.1 points ahead of the closest competitor).
Latin America with a 32.8% share (10.1 points ahead of the closest competitor).
Europe, the Middle East and Africa with a 31.4% share (more than 20.7 points ahead of the closest competitor).

A leading global provider of business applications, systems and services, Avaya has one of the most comprehensive contact center portfolios on the market. Solutions range from hosted contact center services for companies with as few as 30 agents to sophisticated contact center applications that can be scaled to support thousands of agents handling millions of customer interactions daily.

One of the companies using Avaya contact center solutions to deliver personalized, market-differentiating services is Banco Santander Chile, the country's largest bank with more than 300 branches and 2 million customers.

Banco Santander's more than 300-agent contact center is powered by Avaya Communication Manager call processing software running on an Avaya S8700 Media Server. An Avaya Call Management System provides the information and management tools the bank needs to monitor and analyze the performance of its contact center operations, showing where improvements are needed and where it can take fast effective action. Banco Santander agents answer calls with CallMaster® Digital Voice Terminals specifically designed by Avaya to improve the productivity of high-volume contact centers.

With the Avaya solution in place, Banco Santander says it has improved the productivity of its agents and both the quality and efficiency of its interaction with customers.

Who is CallTeleCallTele is a business to business telecommunication company, specializing in business phone system sales, data equipment sales, local, long distance and high speedinternet phone services, voice and data architectural design, disaster recovery and VoIP.
What solutions are provided by CallTele
Phone Systems, Data Equipment and Communication Accessories• Maintain and Service Voice and Data Networks, Local and Long Distance Phone Service / High Speed Internet Service Nationwide Dispatch for Installation, Service, Moves, Adds or Changes, VoIP Solutions and Disaster Recovery
Aaron Kane
VOIP Expert
CallTele, Inc
http://www.callteleusa.com/
847-888-1900

Avaya One-X SIP VoIP Solution

Avaya one-X™ Quick Edition delivers intelligent communications to small offices. SIP-based peer-to-peer technology means set-up is simple, with powerful options to customize. Quick Edition delivers business class communication features including voice mail and auto-attendant and rich call management features including Call Forward, Conferencing, Park, Page and Retrieve to create a professional business image. Quick Edition can connect multiple remote branches and enables central management. Now even small offices can equip home workers with the same features they have in the office.

Product Details Quick Edition eliminates the need for a central server without eliminating performance. Embedding communication software in the phones removes cost and increases reliability. It is scalable, too. As you add employees, simply add additional telephones. Should your business needs change, in the future Quick Edition phones will be upgradeable to more advanced Avaya solutions. Quick Edition truly provides a simple, cost-effective, and connected business communication system.

Who is CallTeleCallTele is a business to business telecommunication company, specializing in business phone system sales, data equipment sales, local, long distance and high speedinternet phone services, voice and data architectural design, disaster recovery and VoIP.

What solutions are provided by CallTele

Phone Systems, Data Equipment and Communication Accessories• Maintain and Service Voice and Data Networks, Local and Long Distance Phone Service / High Speed Internet Service Nationwide Dispatch for Installation, Service, Moves, Adds or Changes, VoIP Solutions and Disaster Recovery

Aaron Kane

VOIP Expert

CallTele, Inc

http://www.callteleusa.com/

847-888-1900

Nortel offers small to large phone systems.

Happy New Year from CallTele and its team of experts.

Nortel CiCS

Designed for growing businesses, the Norstar Compact Integrated Communications System (CICS) offers from 4 to 8 lines and 8 to 24 telephone extensions. It supports all Norstar and Business Series telephones, including fully-featured digital functions with LCD and soft keys. Easily add Norstar applications, such as voice mail, automated attendant, computer telephony integration (CTI), and automatic call distribution (ACD).

Nortel MICS

The Norstar Modular Integrated Communications System (ICS) is a key system designed for growing small-to-medium businesses and is expandable up to 248 ports. Advanced integrated applications include voice messaging, unified messaging, digital networking, enhanced call centers and speech recognition. The Modular ICS can grow with your business through the addition of trunk and station modules as you need them.

CallTele, a leader in the Technology Sector, is a communications company that delivers a variety of products for all your voice and data needs. With expertise ranging from Voice over IP (VoIP) to traditional telephony, CallTele will design, implement, and service your organization both locally and nationally.

CallTele's customer service center supports an array of products and applications across multiple product platform environments. Our skilled and trained customer service staff will project manage and service your requirements on a national level. CallTele's certified network of contractors are available 24 hours a day 7 days a week. CallTele's national foot print provides you with one contact for all your product and service needs.

A provider of:Avaya, Nortel, Siemens, Panasonic, Plantronics, GN Netcom, Polycom, Cisco, Extreme Networks
Aaron Kane

VoIP Expert

CallTele, Inc

http://www.callteleusa.com/

847-888-1900