Why Migrate?
From: Existing Avaya MERLIN® MAGIX Systems for firms with 20 – 200 employees
To: Avaya IP Office Small Office Edition, 406 and 412 Release 4.0 and IP Office
500 Professional Edition Communications Solutions
The Business Value of Migrating Now Avaya IP Office Small Office Edition, 406 and 412 Release 4.0 and IP Office 500 Professional Edition systems fill the gap
between yesterday’s circuit switched PBXs and Key Systems and the IP-only solutions of tomorrow by meeting the total office communications needs of small-to-medium sized businesses.
• Take advantage of the most current technology – Most systems on the market today support Voice over IP capabilities that allow businesses to save money as well as deploy powerful new capabilities for end-users. MERLIN MAGIX systems were one of the best key/hybrid/PBX systems on the market in its time. As new systems have been introduced by Avaya,
MERLIN MAGIX has been discontinued as a current solution and eventually, parts may be difficult to obtain. The good news is that most of the phones supported on MERLIN MAGIX systems will migrate to IP Office systems, allowing your business to
retain their set investment.
• Automate message taking – Does your business have voice messaging capability today? It comes free with IP Office Small Office Edition, 406 and 412 Release 4.0 and IP Office 500 Professional Edition systems and allows you to see all of your voice mail and e-mail messages in the same mailbox. A simple software upgrade allows your business to use the
messaging system to collect information from you callers, let your callers know how long their wait will be before they are helped, and record calls for enhanced customer service.
• Know how many new and old messages you have at a glance – With many of the large display sets available with IP Office Small Office Edition, 406 and 412 Release 4.0 and IP Office 500 Professional Edition systems, Visual Voice shows users how many new and old voice mail messages they have, and provides the user with one-touch access to the voice
messaging system and several voice mail features. Visual Voice simplifies the ability to manage your voice messages. (Large displays sets only; Embedded Mail and VoiceMail Pro only)
• Make retrieving e-mail easy and lightweight – Stuck without a PC or laptop but don’t want loads of e-mail to come back to? Use the optional e-mail reader feature of VoiceMail Pro to hear e-mail messages read aloud. (MS Exchange only)
• Keep track of calls; know when you missed a call – Imagine being able to log calls using your PC screen to view incoming calls. Arm yourself with all of the information about your caller before you answer the phone. You can also see who is busy and who is free to take calls. Sound good? It is a free application provided to each user in the IP Office Small Office
Edition, 406 and 412 Release 4.0 and IP Office 500 Professional Edition systems. A simple software upgrade allows for database integration and screen-pops. IP Office Small Office Edition, 406 and 412 Release 4.0 and IP Office 500 Professional Edition system display sets will also log incoming, outgoing and missed calls and calls can be returned with the
press of a button.
• Enhance your collaboration and communications abilities – MERLIN MAGIX system users can establish a conference call with up to 5-parties. Using the built-in conferencing application that comes free with IP Office 406 and 412 Release 4.0 and IP Office 500 Professional Edition systems, much larger conferences can be supported; up to 64-parties. In addition, you get a free Meet-me conference bridge. Set up a call, invite your attendees, and provide them a PIN number for security and save lots of time and money over using costly network conferencing services (VoiceMail Pro required).
• Save tons of money on external conferencing services with presentation viewing – Does your business frequently need to use services like Webex to have meetings and view presentations? The optional Conference Center application can be used to provide Web-based conferences and document viewing. Each user gets a unique PIN number to prevent unauthorized attendees (VoiceMail Pro required). Conference reservations can be made with e-mail invitations. The
conference host has audio control over which participants have Speak and Listen capabilities and those that have Listen-only privileges. (Not supported on IP Office Small Office Edition). Easy to use, easy to cost-justify!
• Reduce lost calls = reduce lost revenue - For customers waiting to reach an agent in a call group, demonstrate how VoiceMail Pro can tell the caller what number in line they are, and how long their wait time will be.
• Keep important recordings of calls to enhance customer service – Show the benefits of configurable call recording. Calls can be recorded by time of day, day of week, station number, agent ID number and more. All calls or just a percentage of calls can be automatically recorded. Calls recording can also be initiated manually. Advanced recording storage and retrieval applications are also available.
• Automatically get information from callers – Help the customer understand how they can automate informationgathering, collect revenue and run sales promotions using VoiceMail Pro’s Campaign Manager. Callers can provide typical information by speaking answers or by providing touchtone input to standard questions Campaign Manager is programmed
• Always be in touch – Discuss the value of VoiceMail Pro’s Personal Numbering “find me” service. Customers can enter details of where they can be located, including cell phone numbers, home numbers or alternate office locations. Calls to their number will follow them to their location, and if calls are busy or unanswered, the call will cover back to their VoiceMail Pro
mailbox so that all messages are stored in one location. The Voice Mail message can then be forwarded to an associated email account or alerts a predefined number to ensure messages are never missed. (T1/PRI required). Also, with optional Mobile Twinning, calls can ring simultaneously at your desk and at a home phone or cell phone with IP Office Small Office
Edition, 406 and 412 Release 4.0 and IP Office 500 Professional Edition systems and if unanswered, cover back to the system voice mail. In addition, other users in the system get Busy Lamp Field indication on Mobile Twinned calls regardless of where the call is answered, improving communications even further.
• Branch Offices and Teleworking – The ability to work remotely, from home, a hotel or another office is becoming important to employees and employers in today’s 24x7 working world. Cost has always been a factor for employers. Now with IP Office Small Office Edition, 406 and 412 Release 4.0 and IP Office 500 Professional Edition systems and optional SCN software,
remote working can become an inexpensive reality. Callers will never know if the employee is in the office or at their home. In addition, Branch Offices can now be easily tied into the main location using your data network, allowing your business to save money on long distance calls and offer a unified front to your customers.
• Networking – Does your business have multiple locations that are all independent today? IP Office Small Office Edition, 406 and 412 Release 4.0 and IP Office 500 Professional Edition systems allow you to optionally tie these locations together with full feature transparency between locations. With optional software, call center agents can login at remote offices and
employees can login to any phone in the network and the phone will take on that employee’s personal phone settings. These capabilities can represent a significant savings in toll calls using your existing data network, not to mention convenience and location freedom. Let us analyze your bills to see how much you can save!
Tuesday, August 21, 2007
CallTele wins Bartlett Fire
CallTele Chosen As Telecom Vendor For The Bartlett Fire Protection District
Elgin, IL – August 16, 2007 – CallTele, Inc. located in Elgin, Illinois, a network integrations company, specializing in business phone and data systems, voice and data cabling, high speed internet and phone services, has won the bid as the telecommunications equipment and service provider for the Bartlett Fire Protection District.
Aaron Kane, President of CallTele states, “we work closely with our customers to ensure that our business products and services are in alignment with their business and operational needs”. Captain Bill Gabrenya, who coordinated the telephone system purchase from CallTele, Inc. stated, “the new phone system will save the district $700 a month in phone costs, provide free calling between stations, provide email notification from voicemail messages and will increase the number of phone lines to 23 in preparation for bringing station three online next year.”
Elgin, IL – August 16, 2007 – CallTele, Inc. located in Elgin, Illinois, a network integrations company, specializing in business phone and data systems, voice and data cabling, high speed internet and phone services, has won the bid as the telecommunications equipment and service provider for the Bartlett Fire Protection District.
Aaron Kane, President of CallTele states, “we work closely with our customers to ensure that our business products and services are in alignment with their business and operational needs”. Captain Bill Gabrenya, who coordinated the telephone system purchase from CallTele, Inc. stated, “the new phone system will save the district $700 a month in phone costs, provide free calling between stations, provide email notification from voicemail messages and will increase the number of phone lines to 23 in preparation for bringing station three online next year.”
Monday, April 2, 2007
Move over AVAYA & CISCO…..Here comes Microsoft with Nortel riding shotgun!
Nortel Networks and Microsoft will further extend their Innovative Communications Alliance partnership into the carrier world on March 28 when the two introduce an integration of Nortel's carrier voice over IP softswitch with Microsoft's hosted applications platform.
The two vendors combined Nortel's Communication Server 2000, or CS 2000, softswitch with the hosted versions of Microsoft Exchange, Microsoft Office Live Communications Server and Windows SharePoint Services.
The combination will allow carriers to offer subscription services that bring together IP telephony, e-mail, collaboration, presence, instant messaging and desktop services.
At the same time, Nortel will provide integration and deployment services for carrier customers looking to implement a unified communications services offering based on the combined products.
Such hosted services are aimed primarily at SMBs (small and midsize businesses), a market which carriers have been looking to address, according to Sita Lowman, IMS market development leader at Nortel, in Richardson, Texas.
"Nortel is the prime systems integrator for carriers for this. We will provide full integration for them," she said.
For SMBs, the combined Nortel CS 2000 with Microsoft's Solution for Hosted Messaging and Collaboration bundle will deliver such IP telephony functions as click- to-call, traditional voice communications, and inbound and outbound dialing from the Microsoft Office Communicator desktop client. Users will also be able to place and receive calls, and access their calendars and contacts from their PC or desktop telephone from their office, home or hotel room.
Aaron Kane
www.callteleusa.com
The two vendors combined Nortel's Communication Server 2000, or CS 2000, softswitch with the hosted versions of Microsoft Exchange, Microsoft Office Live Communications Server and Windows SharePoint Services.
The combination will allow carriers to offer subscription services that bring together IP telephony, e-mail, collaboration, presence, instant messaging and desktop services.
At the same time, Nortel will provide integration and deployment services for carrier customers looking to implement a unified communications services offering based on the combined products.
Such hosted services are aimed primarily at SMBs (small and midsize businesses), a market which carriers have been looking to address, according to Sita Lowman, IMS market development leader at Nortel, in Richardson, Texas.
"Nortel is the prime systems integrator for carriers for this. We will provide full integration for them," she said.
For SMBs, the combined Nortel CS 2000 with Microsoft's Solution for Hosted Messaging and Collaboration bundle will deliver such IP telephony functions as click- to-call, traditional voice communications, and inbound and outbound dialing from the Microsoft Office Communicator desktop client. Users will also be able to place and receive calls, and access their calendars and contacts from their PC or desktop telephone from their office, home or hotel room.
Aaron Kane
www.callteleusa.com
Tuesday, February 20, 2007
VoIP Secure or not Secure.. That is the question
As VOIP systems proliferate, so, too, must the measures taken to secure them. Luckily for IT administrators, several resources are available to help them do just that.
In the book "Hacking Exposed VOIP: Voice over IP Security Secrets & Solutions," for example, authors David Endler (director of security research at TippingPoint) and Mark Collier (chief technology officer of SecureLogix) bring to life the imminent threat of VOIP attacks, describing in detail how an attacker could discover, enumerate, probe and eventually co-opt an existing voice network.
Moreover, the book provides a useful starting place for VOIP adopters to begin shoring up their own networks.
The $50, 539-page book is a must-read for IT administrators, particularly those who are managing a voice network but are not totally comfortable with the technology—and are perhaps relying too much on resellers for the stability and security of the network.
Endler and Collier also have created several tools to automate voice-specific scans and penetration attacks of commonly used end-user devices and VOIP infrastructure components. These tools, along with Google hacking tips and a database of stock voicemail recordings, can be found on the book's companion Web site.
Another good resource is VOIPSA, or Voice over IP Security Alliance, which has put together a number of useful tools. The Threat Taxonomy, for example, enumerates known types of attacks and organizes them into general categories.
These include social threats, eavesdropping, or interception and modification. The group also maintains a best-practices mailing list that is still in the organizational stage but holds great promise. Data and voice ties.
The health of a VOIP network is tied to the health of the data network. Beyond throughput and latency demands, VOIP relies heavily on several legacy data services to operate correctly. For example, VOIP administrators should think about shoring up services such as DNS (Domain Name Service), DHCP (Dynamic Host Configuration Protocol) and TFTP (Trivial File Transfer Protocol)—bedrocks of the network that may have been forgotten because, in most circumstances, they just work.
All of that said, isolating voice traffic should be a priority, as malware-infested desktops or servers could be used as a launchpad for attacks against a voice system that is not otherwise exposed to Internet traffic. Maintaining separate VLANs (virtual LANs) for voice and data traffic is a worthy endeavor: It will isolate VOIP components to some extent from other endpoints, with the added benefit that QOS (quality of service) will be easier to implement.
However, VOIP implementers may have to make some hard decisions about the role of IP softphones in the network because the workstations on which they are installed should be separated from the voice network, too.
Assuring call privacy through the use of encryption (of the voice payload, call signaling or both) has been a nonstarter for many VOIP adopters because call quality has traditionally trumped security as the primary objective. Many common voice-quality monitoring and assessment tools aren't effective on an encrypted stream, and IT staffers certainly can't record and play back encrypted voice calls to manually ensure call quality.
However, some new assessment tools are coming down the pike that can estimate call quality by measuring factors that can be derived from an encrypted stream, such as latency and jitter. For example, at the RSA Conference in San Francisco Feb. 5-9, AirMagnet demonstrated its AirMagnet VoFi Analyzer, which includes the ability to derive an MOS (mean opinion score) and R-values from metrics gathered without actual access to call payload.
Any of the tools mentioned here will help administrators lock down their VOIP systems, but, in general, admins must become more acquainted with the tricks of the trade. Just as they learned to use penetration testing and assessment tools for the data network, administrators must grow their skills to adapt to the vicissitudes of VOIP.
In the book "Hacking Exposed VOIP: Voice over IP Security Secrets & Solutions," for example, authors David Endler (director of security research at TippingPoint) and Mark Collier (chief technology officer of SecureLogix) bring to life the imminent threat of VOIP attacks, describing in detail how an attacker could discover, enumerate, probe and eventually co-opt an existing voice network.
Moreover, the book provides a useful starting place for VOIP adopters to begin shoring up their own networks.
The $50, 539-page book is a must-read for IT administrators, particularly those who are managing a voice network but are not totally comfortable with the technology—and are perhaps relying too much on resellers for the stability and security of the network.
Endler and Collier also have created several tools to automate voice-specific scans and penetration attacks of commonly used end-user devices and VOIP infrastructure components. These tools, along with Google hacking tips and a database of stock voicemail recordings, can be found on the book's companion Web site.
Another good resource is VOIPSA, or Voice over IP Security Alliance, which has put together a number of useful tools. The Threat Taxonomy, for example, enumerates known types of attacks and organizes them into general categories.
These include social threats, eavesdropping, or interception and modification. The group also maintains a best-practices mailing list that is still in the organizational stage but holds great promise. Data and voice ties.
The health of a VOIP network is tied to the health of the data network. Beyond throughput and latency demands, VOIP relies heavily on several legacy data services to operate correctly. For example, VOIP administrators should think about shoring up services such as DNS (Domain Name Service), DHCP (Dynamic Host Configuration Protocol) and TFTP (Trivial File Transfer Protocol)—bedrocks of the network that may have been forgotten because, in most circumstances, they just work.
All of that said, isolating voice traffic should be a priority, as malware-infested desktops or servers could be used as a launchpad for attacks against a voice system that is not otherwise exposed to Internet traffic. Maintaining separate VLANs (virtual LANs) for voice and data traffic is a worthy endeavor: It will isolate VOIP components to some extent from other endpoints, with the added benefit that QOS (quality of service) will be easier to implement.
However, VOIP implementers may have to make some hard decisions about the role of IP softphones in the network because the workstations on which they are installed should be separated from the voice network, too.
Assuring call privacy through the use of encryption (of the voice payload, call signaling or both) has been a nonstarter for many VOIP adopters because call quality has traditionally trumped security as the primary objective. Many common voice-quality monitoring and assessment tools aren't effective on an encrypted stream, and IT staffers certainly can't record and play back encrypted voice calls to manually ensure call quality.
However, some new assessment tools are coming down the pike that can estimate call quality by measuring factors that can be derived from an encrypted stream, such as latency and jitter. For example, at the RSA Conference in San Francisco Feb. 5-9, AirMagnet demonstrated its AirMagnet VoFi Analyzer, which includes the ability to derive an MOS (mean opinion score) and R-values from metrics gathered without actual access to call payload.
Any of the tools mentioned here will help administrators lock down their VOIP systems, but, in general, admins must become more acquainted with the tricks of the trade. Just as they learned to use penetration testing and assessment tools for the data network, administrators must grow their skills to adapt to the vicissitudes of VOIP.
About CallTele, Inc
CallTele is a business to business telecommunication company, specializing in business phone system sales, data equipment sales, local, long distance and high speedinternet phone services, voice and data architectural design, disaster recovery and VoIP. What solutions are provided by CallTele? Phone Systems, Data Equipment and Communication Accessories• Maintain and Service Voice and Data Networks, Local and Long Distance Phone Service / High Speed Internet Service Nationwide Dispatch for Installation, Service, Moves, Adds or Changes, VoIP Solutions and Disaster Recovery
Aaron Kane
VOIP Expert
CallTele, Inc
847-888-1900
Thursday, February 1, 2007
Nortel and Microsoft equals SMB VoIP
Microsoft and Nortel Networks on Jan. 17 revealed more about their Unified Communications Alliance, announcing real deliverables and detailing a road map for further products due next year.
The alliance, launched in the summer of 2006, has yielded over the last six months a series of integrated offerings due out this year. First of the new deliverables is to be a joint Unified Messaging offering that provides interoperability between Nortel's Communication Server 1000 and Microsoft Exchange Server 2007. It represents the first integration of Exchange with Nortel's native implementation of the industry standard SIP (Session Initiation Protocol). Nortel will supplement the offering with its professional services for design, deployment and support.
The alliance, launched in the summer of 2006, has yielded over the last six months a series of integrated offerings due out this year. First of the new deliverables is to be a joint Unified Messaging offering that provides interoperability between Nortel's Communication Server 1000 and Microsoft Exchange Server 2007. It represents the first integration of Exchange with Nortel's native implementation of the industry standard SIP (Session Initiation Protocol). Nortel will supplement the offering with its professional services for design, deployment and support.
More info Click here: http://www.eweek.com/article2/0,1895,2084997,00.asp
About CallTele, IncCallTele is a business to business telecommunication company, specializing in business phone system sales, data equipment sales, local, long distance and high speedinternet phone services, voice and data architectural design, disaster recovery and VoIP. What solutions are provided by CallTele? Phone Systems, Data Equipment and Communication Accessories• Maintain and Service Voice and Data Networks, Local and Long Distance Phone Service / High Speed Internet Service Nationwide Dispatch for Installation, Service, Moves, Adds or Changes, VoIP Solutions and Disaster Recovery Aaron KaneVOIP ExpertCallTele, Inchttp://www.callteleusa.com/847-888-1900
Friday, January 19, 2007
Benefits of Cisco Unified Communications Solution
An end-to-end, standards-based Cisco Unified Communications Solution brings together data, voice, and video communications on a single network to deliver more effective communications that can help lower operating costs, increase customer satisfaction, and optimize business productivity.The solution enables companies to quickly reduce their total cost of network ownership by consolidating their voice and data systems to a converged IP network and allowing customers to integrate with critical business applications such as Microsoft CRM and Microsoft Outlook. Using a single network for all communications helps them reduce monthly toll and leased-line charges, consolidate separate maintenance contracts for voice and data systems, and simplify cabling and wiring requirements.The Cisco Unified Communications Solution can also deliver significant strategic benefits by helping a business improve its operational efficiency with communications services like IP call handling and unified messaging. A recent study by The Radicati Group, Inc., a research firm in Palo Alto, California, estimates that unified messaging generates 25 to 40 minutes per day of additional productivity per employee. Since the Cisco Unified Communications Solution provides support for wireless and mobile workforces, staff can stay connected and productive, regardless of location. Employees can spend more time with customers or managing business.Combining separate data and voice networks into one IP infrastructure enables companies to simplify operations as they build additional value into their networks. With the Cisco Unified Communications Solution, companies can merge previously disparate support and administrative staffs for voice and data networks. By eliminating redundancy, companies can redirect their assets toward strategic core business investments. Many organizations are significantly improving their network support staff productivity as a result of deploying a converged IP network. With the Cisco Unified Communications Solution, companies can also support innovative XML and business applications, helping to ensure content integration with back-end database systems for sales and marketing, new service creation, and finance, legal, and technology operations. For more information click here
About CallTele, IncCallTele is a business to business telecommunication company, specializing in business phone system sales, data equipment sales, local, long distance and high speedinternet phone services, voice and data architectural design, disaster recovery and VoIP.
What solutions are provided by CallTele?
Phone Systems, Data Equipment and Communication Accessories• Maintain and Service Voice and Data Networks, Local and Long Distance Phone Service / High Speed Internet Service Nationwide Dispatch for Installation, Service, Moves, Adds or Changes, VoIP Solutions and Disaster Recovery
Aaron Kane
What solutions are provided by CallTele?
Phone Systems, Data Equipment and Communication Accessories• Maintain and Service Voice and Data Networks, Local and Long Distance Phone Service / High Speed Internet Service Nationwide Dispatch for Installation, Service, Moves, Adds or Changes, VoIP Solutions and Disaster Recovery
Aaron Kane
VOIP Expert
CallTele, Inc
847-888-1900
Sunday, January 14, 2007
Nortel BCM 50
Business Communications Manager 50 is an all-in-one, affordable platform for converged voice and data communications for small to medium business with 3 to 20 users, yet scalable to serve more than 40. Business Communications Manager 50 provides advanced capabilities such as robust telephony features, voice messaging and unified messaging, IP networking, Internet access, contact centers with skills-based routing, and IP telephony. With an easy-to-use and highly flexible architecture, the Business Communications Manager 50 enables small sites to benefit from convergence capabilities that were previously only available to much larger organizations.
About CallTele, Inc
CallTele is a business to business telecommunication company, specializing in business phone system sales, data equipment sales, local, long distance and high speedinternet phone services, voice and data architectural design, disaster recovery and VoIP.
CallTele is a business to business telecommunication company, specializing in business phone system sales, data equipment sales, local, long distance and high speedinternet phone services, voice and data architectural design, disaster recovery and VoIP.
What solutions are provided by CallTele?
Phone Systems, Data Equipment and Communication Accessories• Maintain and Service Voice and Data Networks, Local and Long Distance Phone Service / High Speed Internet Service Nationwide Dispatch for Installation, Service, Moves, Adds or Changes, VoIP Solutions and Disaster Recovery
Aaron Kane
VOIP Expert
CallTele, Inc
847-888-1900
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